Introduction
Cash App is a digital wallet and payment service developed by Block, Inc. that allows users to send, receive, save, and invest money, and includes features like a customisable debit card and personal loans
How to reach Cash App Customer Service?
- Tap the profile icon in Cash App
- Select Support and Call (800) 969-1940
- Select Start a Chat and send a message
How to file a Complaint with Cash App Customer Service?
- 1. Email complaint:
Visit the Cash App Customer Service and click on “Contact Support.”
Alternatively, you can write to them at the following address:
1455 Market St., Suite 600, San Francisco, CA 94103.
- 2. Complaint handling process:
Quick resolution: Cash App aims to resolve complaints swiftly.
Acknowledgment: If immediate resolution isn’t possible, they’ll acknowledge your complaint.
Progress update: Most complaints are resolved within 3-15 working days, and you’ll receive updates on the progress.
Final response: Ideally, you’ll receive a final response within three working days. If not, they’ll email you an explanation and provide a final response within 15 working days.
Cash App’s executive customer service contacts
Primary Contact
Jess Weinreis
Senior Manager Customer Operations
1455 Market Street
Suite 600
San Francisco, CA 94103
Chief Executive
Jack Dorsey
Chief Executive Officer and President
1455 Market Street
Suite 600
San Francisco, CA 94103
For Your Security
Cash App representatives will never ask you for your password, PIN, social security number, full card number, or sign-in code.
We will never ask you to do a “test” transaction over the phone, social media, or by any other means.
If you enable push notifications, we may send you push notifications directly from the app.
Cash App mailing address
1455 Market Street
Suite 600
San Francisco, CA 94103